Support Contract
Access to PROMODEL 24-hourTechnical Support
The PROMODEL support team is solution centered. That means we're not happy just providing a simple answer to your question, but with our holistic approach, we provide an intensity of support you have never before experienced. We offer extended technical support hours, 6:00 a.m. to 6:00 p.m. MST, plus after-hours support through a pager 24 hours a day, 7 days a week.
Software upgrades and product enhancements for one year
PROMODEL Corporation is one of the few software companies that actually lets customers help define product fixes and features. This ensures that your investment keeps gaining value. In the past year we have added dynamic plotting of statistics, continuous modeling capability, automatic download of software updates and the ability to link model data to external data sources via ActiveX.
Access to our on-line Solutions Cafe
Via the web you can access our extensive Knowledge Base. This allows you to search for tools, technical information and downloadable files that will provide invaluable assistance for your simulation projects. Various other resources are available in the Solutions Cafe:
- Tips and techniques - to hone your modeling skills.
- Resource Library - download training materials, graphics libraries and sample models.
- Chat Room - discuss simulation-related issues live with top industry's leaders.
Admission for one person (per license) at PROMODEL's Annual Solutions Conference
The PROMODEL Solutions Conference is one of the largest simulation conferences in the world offering you the opportunity to network with over 400 industry professionals. Numerous training classes are also available to further increase your modeling skills, as well as a swap shop for sharing model, tips and techniques.
Assistance from our Regional Support Center in your area
PROMODEL provides assistance from regional support centers staffed by simulation experts. They will assist with pre-sales model building and also maintain strong ties and awareness of all of your projects, making them excellent resources for on-site support.
Subscription to the ProModeler quarterly newsletter
Our quarterly newsletter provides current, real-world examples of solutions to difficult business problems. It also features a Tips & Techniques section to aid in model building,
Promodel Inc., 1875 S State St, Suite 3400, Orem, UT 84097. Tel: 801-2234600; Fax: 801-226-6046.