AIXTRON Again Ranked As One Of The 10 Best By VLSI Customer Satisfaction Survey
AIXTRON received the top scores among all chip making equipment suppliers for four of the seven equipment performance criteria: software, build quality, quality of results and product performance. Survey respondents also rated AIXTRON well in the six customer service related criteria. The data collected in this customer satisfaction survey is highly valued by AIXTRON as it gives a direct and independent feedback of the company's performance enabling a constant improvement of customer satisfaction.
The VLSI Research Customer Satisfaction Survey is distributed worldwide in six languages and questions customers on thirteen critical criteria in equipment performance and customer service. As the worldwide market and technology leader in MOCVD equipment AIXTRON has continuously improved the performance and quality of its equipment as well as its customer service over the last years.
Dr. Bernd Schulte, Executive Vice President of AIXTRON, comments: "We are honoured that our customers have once again acknowledged our continuous improvements in Customer Satisfaction and Product Performance. Fulfilling our Customers' requirements is a key element in our overall goal of Customer Satisfaction Excellence. We would like to thank every customer who has taken the time to participate in this year's VLSI Customer Satisfaction Survey. The input of our customers is very important for us to evaluate potential for improvements in service and technology. Customer Support and Customer Satisfaction is a company wide continuous process that AIXTRON is committed to improving."
SOURCE: AIXTRON